• 48 hour delivery on most products

  • All doors are made from solid Scandinavian pine

  • Wide product range

Terms & Conditions

General

This page summarises the terms and conditions on which we supply any of the products ('Products') listed on our website www.allyourdoors.co.uk ('our site') to you. Please read our terms and conditions carefully before completing your order for any Products from our site or via the Telephone Order Line. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. Our terms and conditions can be viewed set out in full further down this page or by clicking here.

When ordering from our site please click on the button marked "I Accept" at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site. When ordering from our Telephone Order Line you will be asked to confirm that you have had access to a copy of these terms and conditions and that you accept them.

Our site is only intended for use by people resident in the United Kingdom. We do not accept orders from individuals outside the United Kingdom.

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched ('Dispatch Confirmation'). The contract between us will only be formed when we send you the Dispatch Confirmation.

The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

Consumer Rights

If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy below. To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

You will not have any right to cancel a Contract for the supply of any Products which are in any way personalised or made to a bespoke design such that any such Product would not be capable on return of resale to our general customers. Details of this statutory right, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your statutory rights.

Availability and Delivery

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. Please refer to our Delivery page for more information.

Risk and Title

The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

Price and Payment

The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Guide

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation.

Refunds Policy

If you wish to return a Product to us for any reason, you must contact us in writing (preferably by e-mail) and request a returns authorisation number, which must be quoted on any subsequent correspondence and paperwork.

If you wish to return a product to us because you have cancelled the Contract between us within the seven-day cooling-off period as allowed by the Distance Selling Regulations we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given written notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. Any Product returned to us must be returned to us complete, unused and in the condition it was delivered to you.

If you wish to return part of an order because you no longer want or need an item or items, then again you will need to contact us in writing for a returns authorisation number. On receipt of the goods we will then issue a refund for the returned goods, less costs incurred in the collection and return of the goods. This will be £18.40 including VAT. This cost includes the cost of collecting the goods from you.

If you wish to return a product to us for any other reason (for instance, because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. Any defective goods must be reported to us within 7 days of delivery.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

For returning goods please refer to our returns policy.

Returns Policy

If you wish to return a Product to us for any reason, you must contact us in writing (preferably by e-mail) and request a returns authorisation number, which must be quoted on any subsequent correspondence and paperwork.

Please ensure you inspect your goods thoroughly prior to installation and ensure that the goods are correct as per your order and that you are happy with the appearance and quality. Once installation has commenced we cannot accept claims for incorrect goods. Any damaged goods must be signed for as damaged on the delivery note and you should notify us immediately. Any defective goods must be reported to us within 7 days of delivery.

IF YOU ARE NOT HAPPY WITH YOUR PRODUCTS, DO NOT FIT THEM.

If you believe your stair product is faulty and have already installed it please contact us and request we carry out a site inspection. In our experience in most cases fault lies with installation or site conditions, so it is vital you read instructions before fitting any parts.

 

Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site (which includes making use of our Telephone Order Line), you accept that communication with us will so far as possible be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Privacy & Security

For your safety and security, all of your transactions are protected by SSL encryption software. We do not store credit card details. Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used to process your order and to provide after-sales service. We will not release your details to any outside company for mailing or marketing purposes.

Full Terms & Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (' Products') listed on our website www.allyourdoors.co.uk ('our site') to you.

Please read these terms and conditions carefully before completing your order for any Products from our site or via the Telephone Order Line. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

We strongly recommend that you print a copy of these terms and conditions for future reference.

When ordering from our site please click on the button marked "I Accept" at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

When ordering from our Telephone Order Line you will be asked to confirm that you have had access to a copy of these terms and conditions and that you accept them. Please understand that if you refuse to confirm that you accept these terms and conditions, you will not be able to order any Products from our Telephone Order Line.

1. Information About Us

www.allyourdoors.co.uk is a site operated by Masons Timber Products Limited ('we'). We are registered in England and Wales under company number 07656635 and with our registered office at Factory 1 Private Road 8, Colwick Industrial Estate, Nottingham, NG4 2EQ. Our main trading address is Factory 1 Private Road 8, Colwick Industrial Estate, Nottingham, NG4 2EQ. Our VAT number is 115335248.

2. Service Availability

Our site is only intended for use by people resident in the United Kingdom. We do not accept orders from individuals outside the United Kingdom.

3. Your Status

By placing an order through our site, you warrant that:

3.1.1 You are legally capable of entering into binding contracts;

3.1.2 You are at least 18 years old;

3.1.3 You are resident in the United Kingdom; and

3.1.4 You are accessing our site from within the United Kingdom.

4. How the Contract Is Formed Between You and Us

4.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched ('Dispatch Confirmation'). The contract between us ('Contract') will only be formed when we send you the Dispatch Confirmation.

4.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

5. Consumer Rights

5.1 If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in condition 9 below).

5.2 To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

5.3 You will not have any right to cancel a Contract for the supply of any Products which are in any way personalised or made to a bespoke design such that any such Product would not be capable on return of resale to our general customers.

5.4 Details of this statutory right, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your statutory rights.

6. Availability and Delivery

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

7. Risk and Title

7.1 The Products will be at your risk from the time of delivery.

7.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

8. Price and Payment

8.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

8.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Guide.

8.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

8.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

8.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing.

8.6 Payment for all Products must be by credit or debit card. We accept payment with most major debit and credit cards.

9. Our Refunds Policy

9.1 When you return a Product to us:

9.1.1 because you have cancelled the Contract between us within the seven-day cooling-off period (see condition 5.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

9.1.2 because you wish to return part of an order because you no longer want or need an item or items, then again you will need to contact us in writing for a returns authorisation number. On receipt of the goods we will then issue a refund for the returned goods, less delivery charges and less costs incurred in the collection and return of the goods. This will be £16 inc VAT. This cost includes the cost of collecting the goods from you. Any request to return saleable goods must be received in writing within 28 days of delivery.

9.1.3 for any other reason (for instance, because have notified us in accordance with paragraph 18 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. Any defective goods must be reported to us within 7 days of delivery.

9.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

10. Our Liability

10.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

10.2 Our liability for losses you suffer as a result of us breaking this agreement including deliberate breaches is strictly limited to the purchase price of the Product you purchased.

10.3 This does not include or limit in any way our liability:

10.3.1 For death or personal injury caused by our negligence;

10.3.2 Under section 2(3) of the Consumer Protection Act 1987;

10.3.3 For fraud or fraudulent misrepresentation; or

10.3.4 For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

10.4 We are not responsible for indirect losses which happen as a side effect of the main loss or damage including but not limited to:

10.4.1 loss of income or revenue

10.4.2 loss of business

10.4.3 loss of profits or contracts

10.4.4 loss of anticipated savings

10.4.5 loss of data

10.4.6 loss of data, or

10.4.7 waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable;

provided that this condition 10.4 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of condition 10.1 or condition 10.2 or any other claims for direct financial loss that are not excluded by any of categories listed in 10.4.1 to 10.4.7 inclusive of this condition 10.4.

11. Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site (which includes making use of our Telephone Order Line), you accept that communication with us will so far as possible be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

12. Notices

All notices given by you to us must be given to Masons Timber Products Limited at PO Box 260, Oswestry, SY10 1EW OR info@allyourdoors.co.uk We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in condition 11 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

13. Transfer of Rights and Obligations

13.1 The contract between you and us is binding on you and us and on our respective successors and assigns.

13.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

13.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

14. Events Outside Our Control

14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ('Force Majeure Event').

14.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

14.2.1 Strikes, lock-outs or other industrial action.

14.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

14.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

14.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

14.2.5 Impossibility of the use of public or private telecommunications networks.

14.2.6 The acts, decrees, legislation, regulations or restrictions of any government.

14.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

15. Waiver

15.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

15.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

15.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with condition 12 above.

16. Severability

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

17. Entire Agreement

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

18. Our Right to Vary These Terms and Conditions

18.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

18.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

19. Law and Jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

20. All Your Doors are part of Masons Timber Products Ltd and offer Louvre Doors & Furniture Boards to the internet shopper.